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We look forward to answering all of your questions!
Please review the following basic rules that govern your use of the Site (the "Agreement"). Please note that your use of this Site constitutes your agreement to follow and be bound by these rules.
GENERAL:
From time to time changes may be made to the rules that govern your use of the Site. Your use, following any such change, constitutes your agreement to follow and be bound by the rules as changed. We may change, move or delete portions of, or may add to, our Site from time to time.
Veterinary Reproduction Supplies disclaims any responsibility for the use or misuse of products and of the methods of use described in this online store. All comments regarding products on this site are intended to be correct and accurate but purchasers/users should be guided solely by their own judgment and opinion coupled with professional veterinarian advice, which should be sought in all animal health matters. The manufacturer's labels should always be followed. No Veterinary Reproduction Supplies employee is authorized to recommend any derivation from label usage. Any services that scrapes, crawls, harvests, or copies the website in a way that causes harm or instability to the website is not permitted. In addition, copyrighted materials may not be collected and shared without prior consent by Veterinary Reproduction Supplies, Inc. In cases of suspected misuse, we may block users by IP addresses, types of access, browsers, or by other categories of technology at our sole discretion. Crawlers that change IP address or do not respect specified crawl rates may be blocked or banned, although this is typically a last resort.
Failure to immediately ban a user violating the Terms of Service does not constitute permission or compliance.
SITE CONTENTS:
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that are part of this Site (collectively, the "Contents") are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Veterinary Reproduction Supplies, The Contents of the Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.
USER COMMENTS, FEEDBACK, POSTCARDS AND OTHER SUBMISSIONS:
All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to Veterinary Reproduction Supplies, on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Veterinary Reproduction Supplies property. Such disclosure, submission or offer of any Comments shall constitute an assignment to Veterinary Reproduction Supplies, of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, Veterinary Reproduction Supplies will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Veterinary Reproduction Supplies is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. Veterinary Reproduction Supplies retains the right to delete and/or censor any such libelous, unlawful, abusive or obscene comments. You agree that Veterinary Reproduction Supplies may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.
PRODUCT INFORMATION
COLORS :
We have made every effort to display as accurately as possible the colors of products that appear on the Site. However, as the actual colors you see will depend on your computer monitor, your monitor's display may be different than the actual color. If you are not satisfied with the color of your product as it was represented online, Veterinary Reproduction Supplies will gladly exchange that product.
DISCLAIMER
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT Veterinary Reproduction Supplies,. SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
INDEMNIFICATION
You agree to defend, indemnify and hold Veterinary Reproduction Supplies harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.
MISCELLANEOUS
All statements on this site are intended to be correct and accurate but purchasers/users should be guided solely by their own judgment and opinions coupled with professional veterinarian advice, which should be sought in all animal health matters.
Veterinary Reproduction Supplies, offers 14-Days return guarantee, for the DB-100 Veterinary Immunoassay System, we understood that many Clients that purchase Progesterone testing Systems have little to no experience running their own Systems, with that in mind, Veterinary Reproduction Supplies, will offer a comprehensive training section on our website (coming soon!) and also we are available via email, Facebook page WWW.FACEBOOK.COM/VETERINARYREPRODUCTIONSUPPLIES to help answer all of your questions.
Qualifying for a return is simple, first, you agree to work with Veterinary reproduction Supplies Technician, within the first 14 days after delivery, this includes viewing all the training videos provided for you with the System and going through all the info about the reader, Canine Progesterone testing and the P4 test instructions, etc.. that was provided to you with the system as well, you also agree to work with us to verify your testing processes (Test procedure, blood drawing and handling, timing, pipette technique, etc...) on your DB-100 System, by sending Veterinary Reproduction Supplies, support via email (SUPPORT@VETREPROSUPPLIES.COM), Facebook page WWW.FACEBOOK.COM/CANINEREPRODUCTIONSUPPLIES messages or text, videos of you running a P4 test on the BD-100 System, we believe that most errors in P4 results are caused by users testing errors, in most cases these errors are very easy to correct, with the additional help of our Technicians.
User agrees to be responsible to learn the proper technique of how to collect and spin down the blood samples for P4 testing purpose, to ensure a proper serum sample, if after working with our Technicians in the above manner, you are not saving money and time over your previous vet clinic or lab, then we will grant you a refund on your purchase of the DB-100 Veterinary Immunoassay System.
Please note that all returns are subject to a 20% restocking fee, the customer pays for the return shipping
the System, its accessories and Test kits, once your return is received and has been inspected, we will return your payment less the restocking fee.
Refund:
With DB-100 System, once your return is received and inspected, we will notify you via email that we have received your returned item, we will also notify you of the approval or rejection of your refund, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days.
Please note: In order to qualify for our refunds policy, all DB-100 System components must be undamaged, in their original and undamaged packaging, unworn and complete with all tags and labels attached.
*If your System is damaged during shipping, please email us and keep your original shipping boxes for any return shipment.
There are exceptions to our Refunds policy for certain items. Please note this is a non-exhaustive list and that these conditions do not affect your non-excludable statutory rights.
For reasons of health, hygiene safety and copyright, we are unable to exchange or refund the following products
1- Electrical items that have to have blood used with them to function
2- Electrical items that may have technical issues, (ones that you are using with semen, blood or other bodily fluids) we will only send back to the supplier and issue replacements, you will not receive a refund for equipment purchased for Fertility, and Ultrasounds.
3- Canine ovulation detector (If the Device is defective due to any Manufacture defects within the Warranty period, we will only issue a replacement within 15 business days, buyer is responsible for the shipping cost of the defective item to us)
4- Bovine and Equine Visual Insemination Guns (If the Device is defective due to any Manufacture defects within the Warranty period, we will only issue a replacement within 15 business days, buyer is responsible for the shipping cost of the defective item to us)
5- Bovine and Equine Ovulation Detectors (If the Device is defective due to any Manufacture defects within the Warranty period, we will only issue a replacement within 15 business days, buyer is responsible for the shipping cost of the defective item to us)
6- Canine Trans-cervical Insemination Devices/TCI Devices either Portable or Desktop Systems. (If the Device is defective due to any Manufacture defects within the Warranty period, we will only issue a replacement within 15 business days, buyer is responsible for the shipping cost of the defective item to us, with the Desktop Systems within the warranty period, we will only replace the defective part of the system based on the Manufacturer Technical department decision)
7- Canine Artificial Insemination Reusable and disposal Kits. (If the Device is defective due to any Manufacture defects within the Warranty period, we will only issue a replacement within 15 business days, buyer is responsible for the shipping cost of the defective item to us)
8- Canine Artificial Insemination Collection Sheaths and Cons.
Other Items that are exceptions to our Refund Policy:
1- Reproduction Units/Bundles for Veterinarians and Breeders (The Units/Bundles are backed with a 12 Months Manufacture warranty against defects, if the Unit/Bundle (or part of them) are defective within the Warranty period, the business will only: repair or replace Units/Bundle (or part of them) based only on the Manufacture Technical Department decision, Buyer is responsible for the shipping cost of any defective parts to us)
2- Refurbished Progesterone Testing Systems; IChroma System. (if the Analyzer is defective, we will only replace the Analyzer within the 30 days warranty period, buyer is responsible for the shipping cost of the defective item to us)
3- Any brand new System that is used for Canine progesterone testing (if the Analyzer is malfunctioning due to any manufacturing defect within the 12 months, we will either fix or replace the analyzer based on the Manufacturer technical department decision, buyer is responsible for any any shipping cost of the defective item to us.
4- Immunoassay Test Kits for Canine or Feline; DB-100, Pet Chroma, IChroma, Vet Chroma and Mini Vidas (unless the packing pouches are broken or the item is defected before used, Buyer is responsible for the shipping cost to us, we will issue a refund within 7 business days)
5- Canine or Feline Rapid Test Kits (unless the packing is broken or the item is defected before used, Buyer is responsible for the shipping cost to us, we will issue a refund within 7 business days)
6- Canine or Feline nutritional Supplements (unless packing is broken, Buyer is responsible for the shipping cost to us, we will issue a refund within 7 business days)
*If the item is sealed and unused the normal returned policy, will be followed, however, if the item is unsealed, due to hygiene reasons we cannot accept back a used product.
**If you return an item for inspection of a defect with our manufactures this can take several weeks to be resolved, however, we try and keep you updated every step of the way, some suppliers are overseas meaning the item can take up to 14 days to be received by them depending on the shipping service used.
Shipping:
Customer is responsible for paying for his/her own shipping costs for any returned or replacement items.
Shipping costs are non-refundable, if you receive a refund, the cost of return shipping will be deducted from your refund if they have not been prepaid.
Your trust is important to us. "Veterinary Reproduction Supplies" strives to make your shopping experience as easy and secure as possible. This privacy policy is designed to review how we collect and use information you provide. Any questions or feedback are welcome.
Information we collect and how we use it:
The information we learn from customers helps us personalize and continually improve your shopping experience. If you shop anonymously none of your information will be stored for future orders and all information will have to be provided each time you shop. As an Anonymous shopper, you will be asked for your shipping, billing and credit card information each time you proceed through our checkout procedure.
Information You provide to us:
If you choose to create a customer account/login we will store your billing and shipping information on our secure server for your convenience. We only collect personally identifiable information that you voluntarily and knowingly provide us.
E-mail Communications:
We believe that your e-mail address is private information and you have our assurance that we will not rent or sell your e-mail address to anyone. We will always try to contact you by phone if we have a question about an order you placed. If we are unable to reach you by phone, we may also try to contact you by e-mail.
Security Measures:
Vet Repro Supplies uses reasonable and appropriate physical, administrative, and technical controls to protect your personal information. Our website uses Secure Sockets Layer (SSL) technology, the industry standard in transferring information when handling personal information. We do not store credit cards on our site, but we do pass it to our credit card processing company, which assigns it a token that we can use for payment settlements. Agents, contractors, and partners of Vet Repro Supplies who have access to your personal information in connection with providing services for Vet Repro Supplies are required to keep the information confidential and are not permitted to use this information for any purpose other than to carry out the services they are rendering for Vet Repro Supplies.
Vet Repro Supplies keeps personal information as long as it is necessary or relevant for the practices described in this policy. We also keep information as otherwise required by law.
Although Vet Repro Supplies makes every effort to keep your data safe, data transmissions through the internet are not without risks. We take many precautions, but we cannot guarantee complete safety for this, or any other website. Please be advised, Vet Repro Supplies will never request sensitive information through email.
Updating Your Information:
You may correct or update your information by visiting your account page. You may also request updates by contacting us using the contact section below. you will be required to verify your identity to make such requests for information.
Governing Laws:
Vet Repro Supplies is based in the state of Florida in the United States. Any dispute that arises will be governed by and construed under the statutes and laws of Florida. This includes, but is not limited to, disputes about your personal information, privacy, contractual disputes, interaction, communications, or disputes resulting from the use of this website
Privacy Policy Changes:
Please check this Privacy Policy periodically, as changes may occur at any time.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) software, which encrypts information you input. SSL is an extremely complex form of cryptography that makes it virtually impossible for a third party to decrypt any personal information you provide. You can rest assured that your personal and credit card information is protected when transmitted online. It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when using a shared computer.
Contact Us:
If you have questions or comments about this policy, please contact us using the information below. If you need to correct, delete, or request copies of your information, please contact us using the subject line explained above.
E-Mail: Support@vetreprosupplies.com